Tim and his team are second to none. We bought 2 e-bikes which Tim recommended and we are so pleased with them. I would recommend you give them a look as there is no high sales pressure and the test ride is set in the Beautiful countryside of Norfolk. There is a long steep hill which really shows you how well your bike helps you. As a 17st 60ish man I flew up it with a massive grin on my face. When the bike arrives at smiles the team strips it down then build it back up to there high standards, to make sure when you receive it it’s at its best. A big thank you to you all

Where do I begin?...Tim (& subsequently, Jane) made us feel so welcome - coffee, chat, friendly & informative show round of the e-bikes. Next thing I knew, I was agreeing to a test ride 😳. Tim was simply wonderful at putting me at my ease without being patronising. He quickly identified the best bike for me based on what we hoped to do with it, my abilities & the fact we live in Derbyshire - so lots of hills! The test ride was fantastic… Having ridden for 45 minutes in total & covered 14km I felt confident we'd got everything just right…I hugged Tim before we left - a measure of how grateful I genuinely feel. His whole manner made me feel I was in really good, knowledgeable hands. What a thoroughly enriching experience and what an incredibly different way to make a purchase! If only all shopping experiences were like this. Do you need/want an e-bike? Go see Tim & Jane at SmileBikes - simply awesome!

Tim, Jane and Shelly are lovely people. Nothing is too much trouble. Excellent advise and personal service. A unique buying experience

I didn't know that service as good as this existed any more. Having arrived as an e-bike nervous novice, I was soon put at my ease by the Smilebikes team, at this lovely spot near Norwich. Tim explained all the possibilities to me, and following a thorough test ride, and now understanding the quality and safety of their products, I ordered a bike on the spot! No need to go anywhere else, I know I am in good hands. The previous fabulous reviews were reassuring, but you can't beat finding out for yourself. Highly recommended.